Keeping your Paint Department up and running is important to us

Helpdesk

Encountering problems with our products or software? Put our engineers to the test: they are glad to help you out. Please send an e-mail or give us a call.

Please note that our help desk is available on MON-FRI 7:00am – 5:30pm CT.

By phone
+1 800 462 2466

By E-mail
English:
FUSTECHSUPPORT@idexcorp.com
Español:
FUSLATAMTECHSUPPORT@idexcorp.com

Remote support
With remote support software our support technicians can check settings and status in your computers.

Download Splashtop software

Support

With more than 30 years experience in tinting equipment, we understand the challenges you face every day. Explore our resources below for help and advice. If you can’t find the solution you need, don’t hesitate to contact us.

icon graduation hatPreferred Partner Care Program

The Fluid Management® PPCP delivers dispensing excellence year round without the worry or unknown costs of equipment repairs.

Preferred Partner Care Program

icon headsetTroubleshooting

We’ve listed common service requests with solutions that can quickly get your machine back in order.

Troubleshooting

icon pinCommon problem descriptions

We’ve collected some common descriptions which can help you communicate your issue with our support team.

Common problems

Spare parts

Spare parts form

Fill out our Parts Form and email to fusorderentry@idexcorp.com or fax to (847) 537-5530.

Download Form (PDF)

Spare parts manuals

Our spare parts manuals have a breakdown of the specific parts in your machine.

Spare parts manuals